Distance Sales Agreement

1.1 Seller

• Trade name: BYC Otomotiv E-Ticaret İthalat ve İhracat Limited Şirketi
• Website: www.bycperformance.com
• Email: info@bycperformance.com
• Phone: +90 505 995 55 11
• Address: Fenerbahçe Mah. Iğrıp Sok. No: 13/1, Kadıköy / Istanbul, Türkiye

1.2 Buyer

The consumer whose name and address are in the order details.

This agreement sets out the rights and obligations of the parties for the sale and delivery of the goods the Buyer orders on www.bycperformance.com, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Before ordering, the Buyer was informed of the main features of the goods, the price, the payment method, the delivery terms and the right of withdrawal, and confirmed this information electronically.

The contract enters into force when the Buyer confirms the order electronically.

Events outside the parties' control that stop a party from performing (natural disaster, war, fire, strike, epidemic and similar) are force majeure. If force majeure lasts 30 days, either party may end the contract; the Seller then refunds everything paid within 7 business days.

• Standard delivery is free. If the Buyer asks for express delivery, the Seller tells the Buyer the extra cost in advance and charges it only if the Buyer agrees.
• The Seller hands in-stock goods to the courier within 1-3 business days after payment. Goods the Seller orders from its supplier after the sale are marked "Sourced to order" on the product page. If the page shows an estimated shipping date, the Seller plans to ship by that date. The Seller confirms the shipping date by email or WhatsApp after the order.
• The Seller delivers the goods within 30 days of the order at the latest. For goods made or changed to the Buyer's own specifications, the Seller states the delivery time before the order; it can be longer than 30 days.
• As soon as the Seller finds out that it cannot keep a date it gave, it tells the Buyer by email, within 3 days and before the date passes. The Buyer can then wait for a new date, or cancel and get a full refund within 7 business days. If the order is cancelled because the Seller is late, the Seller adds statutory interest under Turkish Law No. 3095. A Buyer who chose to wait can still cancel at any time before the goods are shipped.
• Until the goods reach the Buyer, or a person the Buyer names other than the courier, the risk of loss or damage stays with the Seller.
• If the price is not paid, or the bank cancels the payment, the Seller does not have to deliver.

• The Seller delivers the goods complete and as described in the order, and sends the warranty certificate for each part by email when it ships.
• If the Buyer withdraws, the Seller refunds all payments made for the returned goods, including the original delivery cost, within 14 days of receiving the withdrawal notice. If the Buyer sends the goods back with the Seller's prepaid label, the Seller may wait until it has received them or the Buyer has shown proof of sending them, whichever comes first. If the Seller collects the goods, or the Buyer withdraws before delivery, the Seller refunds within 14 days of the withdrawal notice without waiting for them. The refund goes to the payment method the Buyer used, at no cost to the Buyer.
• If performance becomes impossible, the Seller tells the Buyer in writing or by email within 3 days of learning it and refunds everything paid within 7 business days.

• The Seller asks the Buyer to check the parcel on delivery. If it is damaged, the Buyer can ask the courier to note it and send the Seller photos. This helps the Seller claim from the courier; the Buyer's rights do not depend on it.
• To withdraw, the Buyer tells the Seller clearly, by email, WhatsApp, letter or online with "Withdraw from contract here" on the order page or the Order Tracking page. The Buyer may use the model withdrawal form in the Preliminary Information Form.
• The Buyer accepts this agreement by ticking the box for the agreements at checkout or on the quote page the Seller sends to the Buyer and placing the order.

The product page at www.bycperformance.com and the order details show the type, quantity, fitment and price of the products ordered. Prices include the import duties and customs fees of the country the goods are shipped to and, for addresses in the European Union, VAT or import VAT. US state sales or use tax is not added.

• The Buyer pays by credit or debit card or by bank transfer, as offered at checkout or on the quote page the Seller sends to the Buyer.
• Orders on www.bycperformance.com/en are priced and paid in US dollars (USD), and orders on www.bycperformance.com/en-eu in euros (EUR). A card payment is charged in full, in one payment. Cards issued outside Türkiye are accepted; a card issued in Türkiye may be declined in these currencies, and the Buyer can then pay by bank transfer.
• For a bank transfer, the Buyer writes the order number in the payment reference. The payment must reach the Seller within 7 business days of the order. If it does not, the Seller cancels the order and tells the Buyer by email. A payment that arrives later is refunded in full to the account it came from within 7 business days.

• The Buyer can withdraw within 14 days without giving a reason. The period starts on the day the Buyer, or a person the Buyer names other than the courier, receives the goods (for an order delivered in parts, the last part). The Buyer can also withdraw before delivery.
• The Seller pays for the return and sends a prepaid return label or arranges a collection. The Buyer sends the goods back within 14 days of the withdrawal notice. The original packaging and the invoice are not required.
• The Buyer is not responsible for changes caused by using the goods in line with their function, technical features and user manual during the withdrawal period. If the goods are damaged or lose value because they were changed or used against the user manual (for example drilled, cut, painted or glued in a way the user manual does not call for), the Seller may deduct that loss in value from the refund. The Seller tells the Buyer the amount in writing before refunding.
• There is no right of withdrawal for goods made or changed to the Buyer's own specifications at the Buyer's request. Goods from the Seller's catalog, including goods the Seller orders from its supplier after the sale, are not such goods. Choosing an option listed on the product page, such as the material or finish, does not make goods custom.
• After the 14 days the Buyer can no longer withdraw. If the Seller agrees to take back an unused part that has not been fitted, the Buyer pays the return shipping, and the Seller confirms in writing what it refunds before the part is sent. This does not apply to goods that are faulty, damaged or not as ordered.
• The full withdrawal instructions and the model withdrawal form are in the Preliminary Information Form.

The Seller gives a 24-month BYC warranty from delivery on every product it sells. The warranty terms and how to claim are set out in the BYC 24-Month Limited Warranty. The BYC warranty is given in addition to the Buyer's legal rights and does not limit them. In the European Union, the seller's legal guarantee of conformity applies free of charge and is not affected by this warranty.

The Buyer's personal data is processed for the purposes and on the legal grounds set out in the Privacy Notice. The Privacy Notice lists who receives the data (for example partner couriers, the Seller's payment provider and banks, accountants and e-invoice service providers) and why. Accepting this agreement does not mean that the Buyer consents to the processing of personal data.

This agreement is governed by Turkish law, in particular Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The Buyer can send complaints to info@bycperformance.com or by WhatsApp to +90 505 995 55 11; the Seller answers within 3 business days.

• A Buyer who lives in the European Union also keeps the protection of the mandatory consumer law of their country and can go to court there.
• A Buyer who lives in the United States keeps their rights under US federal and state consumer law and can bring a warranty claim in a US court.
• Wherever the Buyer lives, the Buyer can also apply in Türkiye: to the consumer arbitration board for disputes under the monetary limit the Ministry of Trade sets each year or, above that limit, to the consumer court after the mandatory mediation under Article 73/A of Law No. 6502.

By placing an order on www.bycperformance.com after accepting this agreement at checkout or on the quote page the Seller sends to the Buyer, the Buyer agrees to all of its terms.

Seller: BYC Otomotiv E-Ticaret İthalat ve İhracat Limited Şirketi

Buyer: the consumer named in the order details