Return & Refund Policy

You can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. For an order delivered in parts, the 14 days start on the day you receive the last part. You can also withdraw before the goods arrive.

To withdraw, tell us by email (info@bycperformance.com), by WhatsApp (+90 505 995 55 11), by letter, or online with "Withdraw from contract here" on your order page or on the Order Tracking page. You can use the model withdrawal form below, but you don't have to. We confirm every withdrawal by email straight away, with what you sent us and the date and time you sent it.

After you withdraw, send the goods back within 14 days. We pay for the return: we send you a prepaid return label or arrange a collection. Please pack the part well so it is not damaged on the way. You do not need the original packaging or the invoice.

You can examine a part as you would in a shop. You are not responsible for changes or wear from using it in line with how it works, its technical features and the user manual. If you cut, drill, paint or glue the part in a way the user manual does not call for, or use it against the user manual, and it loses value because of this, we may deduct that loss in value from your refund. We tell you the amount in writing before we refund.

We refund all payments you made for the goods you return, including the original delivery cost, within 14 days of the day we receive your withdrawal notice. If you send the goods with our return label, we may wait until we have received them or you have shown us proof that you sent them, whichever comes first. If we collect the goods from you, or you withdraw before the goods reach you, we do not wait for them: you get your refund within 14 days of your withdrawal notice. We usually refund within 3 business days of receiving the goods.

Card payments are refunded to the same card, in the currency you were charged. If your card account is in another currency, your bank may convert the amount at its own rate. Bank transfer payments are refunded to your bank account. You pay no fees for the refund. Your bank may need a few business days to show the amount.

If you have not received your refund after these periods, please write to info@bycperformance.com.

You can cancel your order at any time before we dispatch it. We refund the full amount to your original payment method within 7 business days. If we cannot ship or deliver by the date we gave you, we tell you by email as soon as we find out, within 3 days and before that date, and you can cancel for a full refund.

There is no right of withdrawal for a part that is made or changed to your own specifications at your request, for example painted, cut or made to your measurements. We tell you before you order if a part is of this kind. Choosing an option listed on the product page, such as the material or finish, does not make a part custom. Parts from our catalog, including parts we order from our supplier after you buy them, can be returned as above.

If a part arrives faulty or damaged, or is not what you ordered, tell us by WhatsApp or email with your order number and photos. This is not a change of mind: your legal rights as a consumer apply, free of charge, and we pay the shipping both ways. You can choose a refund, a price reduction, a free repair or a replacement (Turkish Consumer Protection Law No. 6502, Article 11, which governs your order).

If you live in the European Union, the EU legal guarantee also applies, together with any further rights your national law gives you. If you live in the United States, your rights under federal and state law, including implied warranties, also apply. On top of this, the BYC 24-Month Limited Warranty covers defects for 24 months from delivery; its full terms are on our website.

A part that does not fit a car it is listed for on the product page counts as a wrong item, with the same rules. If your car is not on the list, the withdrawal rules apply.

The 14 days run from the day you receive the goods, and it is enough to send us your notice within them. Once they have run out, you can no longer return a part just because you changed your mind. You can still ask us: we look at each request, but we do not have to agree. We may take back an unused part that has not been fitted. If we agree, you pay the return shipping, and before you send the part we tell you in writing what we refund and how to send it. We refund to the payment method you used within 14 days of receiving the part.

If a part is faulty, damaged or not what you ordered, this section does not apply: your legal rights apply and we pay all shipping (section 6).

• Time limit: 14 days from the day you receive the goods (the last parcel, if your order comes in several); it is enough to send your notice within them. After that, see section 7.
• How we refund: to the card or bank account you paid with, in the currency you paid. We give store credit only if you ask for it.
• Sale items: items bought on sale or with a discount code can be returned on the same terms.
• Proof of purchase: you need no receipt. Your order number, or the email you ordered with, is enough.
• Fees: we charge no restocking or handling fee. If you withdraw within the 14 days, we pay the return shipping (section 2). If you changed your mind after the 14 days and we agree to take a part back, you pay the return shipping (section 7). If a part is faulty, damaged or not what you ordered, we pay all shipping (section 6).
• Deductions: if a part was cut, drilled, painted or glued in a way its user manual does not call for, or used against the user manual, we may deduct its loss in value. We tell you the amount in writing before we refund.
• A written copy: you can ask us for a copy of this policy at any time, and we send it to you by email or by post, free of charge.

(Fill in and send this form only if you want to withdraw from the contract.)

To: BYC Otomotiv E-Ticaret İthalat ve İhracat Limited Şirketi, Fenerbahçe Mah. Iğrıp Sok. No: 13/1, Kadıköy / Istanbul, Türkiye, info@bycperformance.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Order number:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date: